Troubleshooting your GoBone

My dog is afraid of GoBone
Every dog has a unique personality. That's why it can take anywhere from a few seconds to a few weeks for your pup to bond with their GoBone. Read on fo...
Fri, 19 Jun, 2020 at 2:29 PM
I can't connect GoBone to my iPhone
If you’re having trouble connecting to GoBone, please try the following: Power cycle your phone (turn it off and back on) Delete the GoBone App and re...
Fri, 19 Jun, 2020 at 2:29 PM
What's your contact info?
We'd love to hear from you! Reach out to us anytime with questions or comments:      Email: support@mygobone.com      Phone: 469-751-7510      Twi...
Fri, 19 Jun, 2020 at 2:29 PM
My dog is afraid of GoBone
Every dog has a unique personality. That's why it can take anywhere from a few seconds to a few weeks for your pup to bond with their GoBone. Read on fo...
Wed, 24 Jun, 2020 at 4:26 PM
I can't connect GoBone to my iPhone
If you’re having trouble connecting to GoBone, please try the following: Power cycle your phone (turn it off and back on) Delete the GoBone App and re...
Wed, 24 Jun, 2020 at 4:26 PM
What's your contact info?
We'd love to hear from you! Reach out to us anytime with questions or comments:      Email: support@mygobone.com      Phone: 469-751-7510      Twi...
Wed, 24 Jun, 2020 at 4:26 PM
I can't connect GoBone to my Android smartphone
Follow these steps to connect to your GoBone: Wait until GoBone’s LED is off Restart Bluetooth on your phone Enable Location in System Settings Wa...
Wed, 24 Jun, 2020 at 4:26 PM
Why is my GoBone's LED is solid red?
If the LED is solid red, your GoBone is ready for a software upgrade. Please update your GoBone's software by doing the following: Plug GoBone into ...
Wed, 24 Jun, 2020 at 4:26 PM
GoBone wheels fall off during play
GoBone’s wheels will not fall off during normal dog play when properly attached. Click here to watch our GoBone Assembly & Charging Video and follow the...
Wed, 24 Jun, 2020 at 4:26 PM
GoBone stops moving during Auto Play
In Auto Play mode, GoBone moves for 15 - 25 minutes and sleeps for 5 - 15 minutes to give your dog the opportunity to re-energize for the next play session....
Wed, 24 Jun, 2020 at 4:27 PM